Shipping & Returns Policy

Shipping Fees

In-stock large furniture, including sofas and dining tables: free delivery on orders of A$1,000 or more to metro areas of Sydney, Melbourne, Brisbane and Adelaide.

All pre-order products include free delivery Australia-wide, with no minimum spend.

Shipping Policy

Your items will be delivered by one of our trusted courier partners to your designated front entrance, door, reception area, foyer, or any suitable parcel-receiving location. Please note that couriers are unable to assist in bringing goods beyond your front door. Additionally, our courier partners cannot accommodate requests for specific delivery times or dates. We will notify you via email once your order is en route.

By accepting this policy, you permit us to authorize the courier to leave the item in a safe place if you are unavailable. If you do not wish to authorize this, please leave a note at checkout or email us at info@magico.com.au or call us at  02 8806 2828 .

If you choose not to authorize the courier to leave the item in a safe place or there is no safe place, it becomes your responsibility to be available to receive the shipment or make suitable alternative arrangements. You will be responsible for covering any additional costs incurred for re-deliveries or adjustments after dispatch.

If your order includes multiple items, we may ship them separately at no additional shipping cost to you.

We strongly advise that someone be available to assist the driver in unloading large, heavy goods. Please note that delivery drivers do not transport large items upstairs, and it is the customer's responsibility to arrange assistance. Large item deliveries are door-to-door, and it is your responsibility to transport the items from the door to the desired location on-site.

Drivers deliver heavy products only to the front entrance of single-level houses with flat driveways. For apartments or challenging sites, assistance may be required to move the products.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our change-of-mind policy and voluntary warranty are additional to your statutory rights. The 30-day request period, 48-hour reporting recommendation, packaging conditions and change-of-mind fees do not limit those rights.

Faulty, Damaged, Incorrect or Missing Items

Contact Magico Home at info@magico.com.au or (02) 8806 2828 as soon as you notice a problem. Please provide your order number or other proof of purchase, a description of the issue and, where practical, photographs. For visible transport damage, we recommend contacting us within 48 hours to help investigate promptly. This is a recommendation, not a deadline for your rights under the Australian Consumer Law.

We will assess the issue and arrange the remedy required under the Australian Consumer Law. For a major failure, you may choose a refund or replacement, or keep the goods and seek compensation for their reduced value. For a minor failure, we will provide a free remedy within a reasonable time; further remedies may be available if the issue is not resolved within a reasonable time.

You do not need the original packaging to claim a remedy for faulty goods. The change-of-mind requirements for unused or unassembled goods do not apply to statutory claims. Please stop using unsafe goods and contact us before arranging a return.

No restocking fee applies to returns for a failure covered by the Australian Consumer Law. We will arrange collection at our expense for large or heavy faulty goods that cannot reasonably be returned by you, and reimburse reasonable return costs where a fault is confirmed. Refunds due under the Australian Consumer Law will be made to the original payment method unless you agree otherwise. You are not required to accept store credit.

Magico Home will handle your claim; you are not required to obtain a remedy from our supplier or courier. Contact us if goods are missing or you dispute a delivery. Any courier investigation or request for a police report does not remove your statutory rights.

30-Day Change-of-Mind Returns

For goods without a fault, you may request a change-of-mind return within 30 calendar days after delivery by emailing info@magico.com.au with your order number and photographs. This policy applies to all products. Once eligibility is confirmed, we will agree a reasonable return date and provide return instructions.

• Goods must be unused, uninstalled and unassembled, in their original packaging and in resellable condition.
• A restocking fee of 20% of the price paid for the returned goods applies.
• You are responsible for return delivery costs. Any original delivery charge actually paid is not refunded. No original delivery fee will be deducted where delivery was free.
• After inspection of the returned goods, the remaining refund will be issued to the original payment method unless you agree to another method.

Please package change-of-mind returns securely and follow the agreed return instructions. Contact us before sending any goods back. These conditions apply only to change-of-mind returns, not remedies under the Australian Consumer Law. If goods differ materially from their description or sample, contact us for assessment under your statutory rights.

Where Your Order Ships From

Magico Home is a Sydney-based furniture and homewares retailer sourcing products from Australian and overseas suppliers. In-stock furniture is sourced through Australian suppliers and may be dispatched from supplier stock or our Greenacre warehouse. Pre-order products are sourced from overseas suppliers in China and shipped directly to customers through international logistics. Pre-order availability is not Australian warehouse stock. Magico Home remains your seller and contact for delivery enquiries, returns and consumer guarantee claims.

Estimated Delivery Times

• In-stock furniture: 5–7 business days.
• Pre-order furniture: 4–6 weeks.
• Pre-order homewares: 8–10 business days.

These are estimated delivery times. A tracking link will be sent when your order is dispatched.

We will contact you if we become aware of a material delay and discuss an updated estimate and appropriate options. If we cannot supply within the agreed or a reasonable time, we will provide a solution consistent with the Australian Consumer Law, including a refund where required. Supplier, courier or customs delays do not remove your statutory rights.

For change-of-mind amendments after dispatch, contact us to discuss options and any applicable costs. This does not limit cancellation or other rights under the Australian Consumer Law.

Tracking Your Parcel

Once orders are dispatched, we will contact you via email with a tracking link.

Pickup Information

Pickup is available for Sydney-based customers from our warehouse, or other designated areas. We will notify you via email once your order is ready for pickup. If you need the item urgently, please contact us at info@magico.com.au or call 02 8806 2828.