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About Magico Home

Magico Home (magico.com.au) is a Sydney-based online retailer of furniture and home décor, including sofas, dining tables, beds, bedside tables, coffee tables, dining chairs, cushion covers, tablecloths, curtains, rugs and decorative accessories.

Our styling direction includes Wabi-Sabi, contemporary Chinese design and French elegance.

Where Your Order Ships From

Magico Home is a Sydney-based furniture and homewares retailer sourcing products from Australian and overseas suppliers. In-stock furniture is sourced through Australian suppliers and may be dispatched from supplier stock or our Greenacre warehouse. Pre-order products are sourced from overseas suppliers in China and shipped directly to customers through international logistics. Pre-order availability is not Australian warehouse stock. Magico Home remains your seller and contact for delivery enquiries, returns and consumer guarantee claims.

Viewing Selected Sofas

Magico Home does not operate its own showroom. Selected sofas can be viewed at our supplier’s showroom in Sydney Olympic Park. No appointment is required. Contact us for the address, opening hours and confirmation of which models are on display. Our Greenacre warehouse is not a showroom.

Delivery Fees and Estimates

• In-stock large furniture: free delivery on orders of A$1,000 or more to Sydney, Melbourne, Brisbane and Adelaide metro areas. Estimated delivery: 5–7 business days.
• All pre-order products: free delivery Australia-wide, with no minimum spend.
• Pre-order furniture: estimated delivery 4–6 weeks.
• Pre-order homewares: estimated delivery 8–10 business days.

These are estimated delivery times, not guaranteed dates. We will contact you if we become aware of a material delay and discuss an updated estimate and appropriate options. If we cannot supply within the agreed or a reasonable time, we will provide a solution consistent with the Australian Consumer Law, including a refund where required. Supplier, courier or customs delays do not remove your statutory rights.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our change-of-mind policy and voluntary warranty are additional to your statutory rights. The 30-day request period, 48-hour reporting recommendation, packaging conditions and change-of-mind fees do not limit those rights.

Faulty, Damaged, Incorrect or Missing Items

Contact Magico Home at info@magico.com.au or (02) 8806 2828 as soon as you notice a problem. Please provide your order number or other proof of purchase, a description of the issue and, where practical, photographs. For visible transport damage, we recommend contacting us within 48 hours to help investigate promptly. This is a recommendation, not a deadline for your rights under the Australian Consumer Law.

We will assess the issue and arrange the remedy required under the Australian Consumer Law. For a major failure, you may choose a refund or replacement, or keep the goods and seek compensation for their reduced value. For a minor failure, we will provide a free remedy within a reasonable time; further remedies may be available if the issue is not resolved within a reasonable time.

You do not need the original packaging to claim a remedy for faulty goods. The change-of-mind requirements for unused or unassembled goods do not apply to statutory claims. Please stop using unsafe goods and contact us before arranging a return.

No restocking fee applies to returns for a failure covered by the Australian Consumer Law. We will arrange collection at our expense for large or heavy faulty goods that cannot reasonably be returned by you, and reimburse reasonable return costs where a fault is confirmed. Refunds due under the Australian Consumer Law will be made to the original payment method unless you agree otherwise. You are not required to accept store credit.

Magico Home will handle your claim; you are not required to obtain a remedy from our supplier or courier. Contact us if goods are missing or you dispute a delivery. Any courier investigation or request for a police report does not remove your statutory rights.

30-Day Change-of-Mind Returns

For goods without a fault, you may request a change-of-mind return within 30 calendar days after delivery by emailing info@magico.com.au with your order number and photographs. This policy applies to all products. Once eligibility is confirmed, we will agree a reasonable return date and provide return instructions.

• Goods must be unused, uninstalled and unassembled, in their original packaging and in resellable condition.
• A restocking fee of 20% of the price paid for the returned goods applies.
• You are responsible for return delivery costs. Any original delivery charge actually paid is not refunded. No original delivery fee will be deducted where delivery was free.
• After inspection of the returned goods, the remaining refund will be issued to the original payment method unless you agree to another method.

Please package change-of-mind returns securely and follow the agreed return instructions. Contact us before sending any goods back. These conditions apply only to change-of-mind returns, not remedies under the Australian Consumer Law. If goods differ materially from their description or sample, contact us for assessment under your statutory rights.

Order Changes and Cancellations

Contact us as soon as possible to request a change or cancellation. There is no automatic 20% cancellation charge simply because payment has been received. The 20% restocking fee applies only to eligible change-of-mind returns under our returns policy. Cancellation and other statutory rights under the Australian Consumer Law are not limited.

Warranty

Furniture has a one-year voluntary warranty for manufacturing defects under normal residential use. This is additional to consumer guarantees, which may apply for longer. See our Warranty page.

Contact Magico Home

Email: info@magico.com.au
Phone: (02) 8806 2828
61–65 Roberts Road, Greenacre NSW 2190, Australia.